FAQs – Cache Medical

CACHE MEDICAL FAQs

Frequently Asked Questions

Answers to common questions about your treatment journey

1. What is GLP-1 and how does it help with weight loss?

GLP-1 is a hormone that helps regulate appetite and blood sugar. Medications that mimic GLP-1 can help you feel fuller longer, reduce cravings, and support sustainable weight loss.

2. Do I need a prescription for GLP-1 medications?

Yes. All GLP-1 medications require a prescription from a licensed medical provider following an evaluation of your health and weight-loss goals.

3. How do I know if I qualify for treatment?

You can schedule a quick telehealth consultation with one of our licensed providers to assess your eligibility based on medical history, BMI, and current health conditions.

4. What medications do you prescribe?

If medication is part of your treatment plan, we've got you covered. We offer both FDA-approved GLP-1RA medications, such as semaglutide and tirzepatide (brand names like Wegovy® or Zepbound®), as well as sterile compounded products. The product we recommend depends on your individual needs and will be determined upon meeting with the doctor.

5. How is the medication administered?

Most GLP-1 medications are administered via a once-weekly injection. Your provider will walk you through how to use it safely and comfortably at home.

6. Is this service available nationwide?

Unfortunately No! We currently only provide telehealth consultations to Utah residents. We hope to include in the near future Idaho, Montana, North Dakota, Wyoming, Colorado, and New Mexico. If you are in one of these states, please give us a call and we can refer you to a provider in your area. If you are not in one of these states, we don't currently have an option for referral.

7. How much does the treatment cost?

Pricing can vary based on your prescribed dosage and duration of treatment. We’ll go over everything transparently during your consultation. We also have special promotions for first time customers to get you started on a comprehensive program affordably.

8. Do you accept insurance?

Currently, we operate on a cash-pay model to keep things simple and accessible. Some patients may use FSA/HSA funds, depending on the plan.

9. Are there any side effects?

Common side effects include nausea, fatigue, and digestive changes. Our medical team will monitor your progress and help manage any issues.

10. Can I cancel or pause my treatment?

Yes, you can cancel or pause your subscription at any time through your patient portal or by contacting our support team

11. Does the medication need to be refrigerated?

Upon receipt, patients should refrigerate the medication. It is shipped with ice packs but can remain at room temperature (upon shipping or after arrival) for up to 96 hours.

12. Who is our Medical Team?

We are supported by a team of staff practicioners, a team of medical professionals operating Utah, with future expantion planned for, Idaho, Montana, North Dakota, Wyoming, Colorado, and New Mexico. Please make sure you check to see our practice and shipping availability for your state before booking an appointment.

Chief Medical Provider: Wade Hollingshead | wade@cachemedical.org | www.cachemedical.org | NPI Number 1962438895, UT License 4813074-4405, DEA License MH1448807.

Medical Provider: Brynne Allen | brynne@cachemedical.org | www.cachemedical.org | NPI Number 1114765567, UT License 10382571-4405.

13. Who are our Pharmacy Providers?

We are partnered with Cache Valley Pharmacy (cachevalleypharmacy.com), a LegitScript Certified Pharmacy . to bring the best product and overall experience to our membership. We speak with our pharmacy daily to discuss any product shortages, shipping delays, and get updated reports on their medication testing.

Reach out to our partner pharmacy anytime: Cache Valley Pharmacy | Phone: 435-787-1212 | cachevalleypharmacy.com | 2245 N 400 E Suite 105, North Logan, Utah 84341

14. Who are our Owners?

Cache Medical was started by Vitality Distributing Inc in 2025 exclusively to support Cache Valley's access to Telemedicine. Our goal is to introduce a more holisitic approach to weight loss that uses Prescription weight loss but focuses on sustainable weight loss which includes: Objective monitoring, Health Coaching, Better Nutrition; Muscle retention/gain program; hormone therapy. Our goal is enduring weight loss even after discontinuing GLP-1RA drugs. Have Questions or Comments? You can book an appointment with one of the owners (Justin Hoopes PhD | Non-Clinician) anytime through the request appointment app. We want to hear from you!

HAPPY PATIENT REVIEWS

1,000+ five-star reviews

I’ve tried everything—from diets to gym memberships—but nothing worked like this. After just 3 months, I’ve lost 22 pounds and feel in control of my health for the first time in years.

Sarah M.

– Age 37

The telehealth process was incredibly easy, and the medication started working faster than I expected. Down 18 pounds and still going strong. Highly recommend!

James T.

– Age 42

I was skeptical at first, but the team was so professional and informative. The results speak for themselves—this has been life-changing

Monica L.

– Age 33

I liked how convenient everything was—from the video consultation to the medication arriving at my door. I’ve lost weight and my energy is back.

David R.

– Age 50

The support from Cache Medical was amazing. They answered all my questions and guided me through every step. I’ve lost 15 pounds and feel so much better about myself.